Privacy Policy

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You will not find any complicated legal terms or long passages of unreadable text. We have no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. What information we hold
  3. Where we store your information
  4. What we use your information for
  5. Who is responsible for your information at our company
  6. Who has access to information about you
  7. The steps we take to keep your information private

Why we value your privacy

We value your privacy as much as we do our own, so we are committed to keeping your personal and business information safe. We are uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We will never use your personal information for any reason other than why you gave it, and we will never give anyone access to it unless we are forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website does not use cookies or scripts that were designed to track the websites you visit. We do not use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address and phone number.
  • If you sign up for a newsletter, we only collect your email address.
  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
  • All purchases are processed by SagePay, PayPal or Braintree (Apple Pay) and we never have access to your credit card information.

Where we store your information

If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When you buy something, your information is stored in Magento, our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we will not send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.

Who is responsible for your information at our company

Paul Rogers is responsible for the security of your information. You can contact him by email at paul@noteshop.co.uk or by phone on 0161 839 7077 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you have provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

The computers and devices we use are protected by a passcode or fingerprint access. These computers and devices ask for authentication whenever they are started.

How to complain

We take complaints very seriously. If you have any reason to complain about the ways we handle your privacy, please contact Paul Rogers by email at paul@noteshop.co.uk or by phone on 0161 839 7077. If you prefer to write us a letter send your envelope to NOTE GDPR, 34 Tib Street, Manchester, M4 1LA.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.